// General Covid-19 Statement Template //
Headline: We continue to monitor the coronavirus COVID-19.
BODY: “We are continuing to monitor the coronavirus (Covid-19) including updates from our [STATE] Department of Health.
Please note, moving forward we will provide regular updates on our website regarding business operations the Covid-19.
If at any point we are advised to suspend programs or close facilities, we will communicate that information through all means available, including email, our website, and social media.
Visit the website for more information or contact us with any questions. Thank you for your partnership in keeping our families and community healthy.
Name
Title
// SECTION FOR SCHOOL OR CARE PROVIDERS //
“We are following all recommendations from the Centers for Disease Control and Prevention (CDC) as the situation continues to evolve.
Children have questions - this article has some tips on How to Talk To your Child/ren about Covid-19.
As stated last week, we encourage everyone to remember the following recommendations from the Centers for Disease Control (CDC) for common sense practices during any flu season:
If you are sick, please let us know
Keep you sick child home until they are fever-free for at least 24 hours
Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom, before eating, and after blowing your nose, coughing, or sneezing. If soap and water are not available, use an alcohol-based hand sanitizer with at least 60% alcohol
Avoid touching your eyes, nose, and mouth
Avoid close contact with people who are sick
Cover your cough or sneeze with a tissue, then throw the tissue in the trash
Clean and disinfect frequently touched objects and surfaces
If at any point we are advised to suspend programs or close facilities, we will communicate that information through all means available, including email, our website, and social media.
Visit the website for more information or contact us with any questions. Thank you for your partnership in keeping our families and community healthy.
// SECTION FOR BUSINESS CONTINUITY PLAN //
What are you product, SAAS, it, tech or online product has COVID-19 related changes?
At [COMPANY NAME], we are committed to providing our partners and customers with world-class support. Given the ever-changing situation surrounding COVID-19, we wanted to alert you to some potential changes that could affect certain support channels in the coming days.
First, we want to reassure you that we have a thorough business continuity plan, which leverages our global network to ensure support will continue to be provided in the event that the availability of any location is impacted. Our business continuity plan takes many factors into consideration including
how we serve customers by location
product and customer segment
maintaining security compliance
If one or more support centers are affected, we may shift or reduce some services temporarily. Any of these changes will be posted on the [WEBSITE OR DASHBOARD]. Please log in for the latest news.
We are committed to providing you with the best support possible during this uncertain time.
// FOR EVENTS AND CONFERENCES //
“We are proud to be a part of an incredibly resilient hospitality and events industry. We are actively engaging with our many venue partners and industry associations.
We remain focused on designing solutions to help you connect with and inspire your attendees.
While there are many questions we cannot answer, what I can offer you is a clear description of what we as a company are doing to respond to the situation:
[PRIORITY FOR HEALTH] Our first focus remains the health and safety of our team members and your event attendees. We are closely monitoring this situation. We remain in close contact with our venue partners to respond to any notice of potential exposure at any event we support
[MONITORING] We continue to monitor governmental and industry organizations for current guidelines to maximize the safe use of audiovisual equipment
[CANCELATION POLICY/CONTRACTS] We respect our customers’ election to cancel scheduled meetings if it best serves your organization and employees. We also recognize when Force Majeure applies due to a city/county/state ban on public gatherings.
[POLICY ADJUSTMENTS] We are committed to doing the right thing by going beyond our contracts to allow for cancellation fees to be applied to events that rebook at the venue and take place at any time in the next ~6 months.
[STAFFING / EVENT EMPLOYEES] We understand that our team members are the key to our shared success supporting your meetings and events. Our goal is to help protect team members who are vulnerable to the sudden disruption in hours scheduled and proactively develop their technical skills to better support you in the future.
[VIRTUAL EVENT DURING COVID-19] We have expanded our virtual events team to ensure we can support more customers with the ability to connect meetings. Webinars, live feeds, and virtual meetings are highly recommended by the CDC and DPH allowing remote working and work from home (WFH) participants, regardless of their locations. If you would like to learn more about how our team could help you, reach out to our Virtual Events team at [email or website link].
There is still much we do not know about the impact COVID-19 will have on our communities and our industry. What we do know is we remain focused on delivering experiences that can continue to ‘connect and inspire’ in all of our markets and countries around the globe.
